Support
We're here to help with your account, your purchases, and anything that isn't working as expected.
Email us
For account help, billing questions, refund requests, or anything else.
support@prepden.comWe aim to respond within 1–2 business days. Please email from the address associated with your PrepDen account so we can find your records quickly.
Common questions
I forgot my password
Use the reset password page to receive a reset link by email.
I need a copy of a receipt
Stripe sends a receipt to your email automatically after each purchase. Search your inbox for “PrepDen” or “Stripe”. If you can't find it, email us and we'll resend.
I'd like a refund
Refunds are available within 14 days of purchase, provided you have not substantially accessed the guide. See our Refund Policy for details, then email us from the address on your account.
I'd like to change the email on my account
Email us from your current account email and let us know the new address you'd like to use. We'll handle the change manually.
I have a privacy or data request
See our Privacy Policy for the full list of rights, then email us with your request.